Reaching Clients by Phone

The phone is one of your key tools in growing your business. But are you using it to its full potential? Whether it’s a courtesy call to a friendly client or a cold call to a new contact, your staff need to find the right words and, even more important, the right tone to give a good impression and gain a good outcome.

Sales training is a key part of business success. Our trainers can help your staff improve their interpersonal skills and telephone manner to achieve the desired outcomes on the phone.

Cold calling, as we know, isn’t everybody’s idea of fun. But in the right hands, the phone is a powerful tool. Our Telemarketing experts can take your sales leads and turn them into sales meetings for your staff. And where the client is not ready for a meeting, the Telemarketer can generate a conversation that yields vital information on the customer’s needs, their response to your direct mail, and the activities of your competitors.

Alternatively, our Onsite Sales staff will come and work from your premises, usually one day per week. They not only develop your sales leads for you, or renew contact with customers who have gone cold, but they can inspire confidence and motivation in your other staff who see them at work.

Of course, cold calling is no use without knowing who to contact. Our Market Researchers can help you gain a better understanding of your business environment, recognizing trends and spotting gaps in the market. At the same time our Sales Leads experts, from their thorough knowledge of what is going on in the construction industry today, can provide you with all the information you need about who are the key players, what they are doing, and how to contact them.

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